Sales Account Manager
Assumes overall responsibility for the field sales service and maintenance of all accounts within the assigned territories. Responsible for providing sales administrative support to all assigned sales representatives.
Reports directly to the Director of Client Services. Maintains close contact with Sales Managers, Quality Assurance Manager, Design Service.
Specific Duties and Responsibilities
Provide quotations on all seating and occasional table quote requests for assigned territories, including revisions and quote maintenance.
Responsible for completing warranty service requests, including follow up after situation is rectified.
Finish + Textile sample order requests
Responsible for all details regarding the accurate processing of orders for new, proforma, purchasing agents and open accounts
Assumes the responsibility of the primary telephone and email contact for all sales representatives and accounts with the assigned territories
Receives and reviews customer order inquiries from sales representatives and accounts, and initiates the appropriate actions
Works closely with assigned Account Executive to assure timely and accurate acknowledgement, scheduling, and changes of orders
Monitors and works with the Director of Scheduling Operations, Transportation and Assistant Scheduling Manager in expediting orders within the assigned territories
Assists with the tracking of unidentified COM, and contacts dealers for updates on anticipated receipt of COM for manufacture of product.
Works closely with office and factory personnel to assist sales representatives and customers with administrative and product related questions
Monitors all outstanding accounts receivable amounts in territories and takes appropriate action to resolve within 30 days, including credit memo requests and code change requests
Proactively communicates order status to customer and sales representatives as needed
Works with Director of Scheduling Operations and Assistant Scheduling Manager to address changes to orders already in production
Responsible for initiating any special action required for the assigned accounts (i.e.: special inspection, cartoning, tagging etc.)
Performs any other duties as assigned by Director of Client Services
Applicants must reside in the following states to be considered for this position:
NC (North Carolina), NY (New York), CA (California), TX (Texas), and IL (Illinois)
The Sales Support Specialist is authorized to take any reasonable action necessary to carry out the responsibilities assigned. These actions must be in accordance with the Bernhardt Policy Manual and other established policies, and subject to general or specific authority as established by the Director of Client Services.
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