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Industrial Account Manager

Häfele America Co.

Grand Rapids, MI, USA

Full time

Oct 14

Are you looking for an opportunity to sell multiple products and services into the office furniture industry? Hafele America is looking for an Industrial Account Manager who will oversee a territory in West Michigan. 

The Industrial Account manager will oversee a territory in the West Michigan that consists of major office furniture OEM's and their suppliers. The territory will consist of about 15-20 accounts with a sales volume of over $2.5 million. Candidate should be driven individual that has major account experience with the ability to manage large office furniture accounts while also driving revenue growth.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Develop and maintain a comprehensive profile of each account. This database should include all major principles, department managers, various influencers and decision makers in the product placement and sales process. This overview should take on a template form and include as much relevant data as necessary to capture views of the customers market/channel segment, market approach, financial position and relevant logistics necessary to support the account.
  • Sales goals for each account including sales revenue and gross profit expectations.
  • Continual assessment of current product sales with focus on item forecasting, sales revenue, and gross profit expectations.
  • Manage an updated list and detailed plan for key products in need of development and investments required to obtain a satisfactory ROI.
  • Provide effective leadership at the account level with regard to company image, internal policies and ethical business practices. Conduct oneself with the highest level of integrity and personal ethics and is accountable for outcomes of their work.
  • Maintain schedule of frequent customer visits which include opportunities for new product introduction, updating of customer forecasts, review of current and future product purchases and gathering of significant market information and trends. Promote “partnering” relationship to meet both Häfele America and customer expectations with regard to product positioning and market penetration.


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