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IT Help Desk Technician – L1

PeopleSpace

Irvine, CA, USA Remote

Full time

Nov 16

The successful IT Help Desk Technician will be responsible for utilizing their skills in resolving technical problems within the PeopleSpace Organization that cover many technical disciplines. PeopleSpace is seeking an individual who is willing to work hard while maintaining a high level of internal customer experience delivery. For our IT team to be successful, we must see no job is too small and no challenge as too big! The IT Help Desk Technician will provide level 1support to our end users through their extensive knowledge of PeopleSpace systems and operations.

Job Type: Full-time, hourly – non-exempt

 Specific responsibilities include:

 •         Provide Level 1 support for technical issues across our environment, with a focus on end-user experience

•         Effectively manage inbound support requests via ticket system and emails and escalation for general IS-related issues.

•         Support current and changing aspects of our IT environment, including Windows / Chrome workstations, Office 365, mobile devices, audio/visual equipment, printers, networking, etc.

•         Support for NetSuite, basic telecom (VoIP & Mobile devices), and other tools utilized by the organization

•         Follows Standard Operating Procedures and Policies. Recommends changes to SOPs and Procedures as needed. Writes instructional documentation as required

•         Preparation of new hire equipment (build/configure new hire laptops) and support the People team at new hire orientation

•         Ability to work calmly in high-pressure situations and manage multiple ongoing projects.

•         Coordinate, support, and continuously improve employee onboarding

•         Provides primary support for end-users of company-wide systems and general support for complex systems

•         Receiving/inventorying of IT assets & small parts to align with Asset Management System

•         Fosters effective and collaborative working relationships with fellow employees, management, and external partners/vendors

•         Configuration and deployment of IT assets as well assisting end-users with running monthly security patching and malware/virus updates

•         Removal of IT assets from employees who have been offboarded

•         Reads pertinent literature to improve technical knowledge and maintain awareness and understanding of developments related to current or anticipated projects and product

•         Demonstrate PeopleSpace's core values and the attributes that support these core values

Qualifications + Skills:

•         Minimum of 2 years of configuring and installing computer hardware and software

•         Experience with Microsoft Office 365 applications as well as Windows 10 and the Adobe Suite

•         Demonstrable ability to work and make decisions independently in a fast-paced production environment

•         Excellent written and verbal communication skills

•         High school diploma or equivalent

•         Authorization to work in the U.S. without sponsorship

•         World-class customer service skills

•         History of supporting users remotely

•         Great attention to detail

•         Excellent communication skills

•         Experience with support ticket management and tracking

•         Basic knowledge of audio/video troubleshooting and support

•         Strong problem-solving and teamwork abilities

Skills:

Office 365, Windows Operating System, Basic Networking (IP, LAN, WAN), Active Directory, NetSuite, VPN Support, Basic Adobe Support (PDF), Basic AutoCAD, Computer Hardware Support, Basic VoIP, Configura CET, Project Matrix, Apple Mobile Devices, Basic Printer Support, and Video Conferencing.

PeopleSpace is a market leader, providing workspace strategy, contract office furniture, custom solutions, and architectural wall products. We have over 21 years of success in creating environments to improve our client's employees and our team members' well-being, culture, engagement, and retention. As one of Haworth's top global dealerships, we boast the most significant dealership footprint on the West Coast with five Customer Experience Centers. PeopleSpace is a dynamic and rising organization that provides excellent upward mobility for individuals who are looking to learn, grow and find a long-term home. We offer great benefits and foster an inspired company culture based on our core values.  

Due to our government contract, we will require all new hires to be vaccinated, or provide documentation that qualifies them for a medical or religious exemption.

PeopleSpace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Should you need assistance filling out an application or applying for a position at PeopleSpace, please contact our HR department at PeopleSpace.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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Creating spaces for people to thrive.

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