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Account Manager

Office Images, Inc.

Roswell, GA, USA

Full time

Office Furniture Dealer - Field Sales

Jan 27

This job is no longer accepting applications.

Description

Basic Function

Manage customer relationship from project inception through closeout for multiple accounts. Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. Directly accountable for retention and growth of customer accounts.


Specific Responsibilities and Duties

Customer/Account Servicing

  • Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members
  • Provides timely response to customer’s requests for products, services and/or information
  • Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria
  • Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)
  • Provides frequent and regular status reports to customer regarding project and work order status
  • Attends project and account meetings as necessary


Sales Order Management

  • Develop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firms
  • Provides presentation and explanation to customer of products and services
  • Introducing new products and services to grow and expand business
  • Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricing
  • Produces timely, detailed, and accurate project quotes to customer
  • Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed


Project & Work Order Management

  • Oversees all customer projects and work orders, ensuring standards of performance are met
  • Manages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
  • Reviews work plans, schedules, and logistics established for customer’s projects
  • Coordinates with client third parties
  • Ensures timely invoicing and project closeout; assists with collecting account payables for completed projects


Requirements

Position Requirements (Required Knowledge and Skills)

  • Personal Initiative and Teamwork
  • Customer Focused
  • Knowledge of budgeting and basic business financials
  • High level of communication and interpersonal skills
  • Design (A&D or Dealership) background preferred
  • Leadership/project management experience
  • Purchasing/negotiating skills
  • Problem solving skills
  • Microsoft Office: Outlook, Word, Excel, Powerpoint
  • Ability to travel if needed
  • Bachelor’s degree in business, design, or experience in relevant field
  • Project Spec, Team Design preferred
  • Remote work available 2-3 days per week
  • Base salary plus commission



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Office Images, Inc.

Transforming the Experience of the Workspace

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